Discovery PA Solutions Limited Privacy Notice

Our contact details

Name: Michelle Dowsett

Address: 13 Correnden Road, Tonbridge, Kent, United Kingdom TN10 3AT

Phone Number: +44 (0) 7791 262 405

E-mail: michelle@discoverypasolutions.co.uk

We are registered with the Information Commissioner’s Office ZA736755.

 

What type of information we hold

We currently collect, process and store the following information:

  • Name
  • Contact details
  • Proof of Identity
  • Date of Birth
  • Financial Information
  • Enquiry Data

– the user’s contact information

– the user’s name

– the name of the user’s employer

– the user’s job title or role

– the metadata associated with the communication

– and information contained in communications between the user and Discovery PA Solutions Limited.

  • Data from Google Analytics

– how often any single user has visited the website

– what pages they visited

– how long they stayed and

– how they interacted with the site

  • Data from Website Cookies:

– the browser types and versions used

– the operating system used by the accessing system

– the website from which an accessing system reaches our website (so-called referrers)

– the sub-websites

– the date and time (so-called timestamp) of access to the Internet site

– an Internet protocol address (IP address)

– the Internet service provider (ISP) of the accessing system

– the geographical location of the user

– the page views and site navigation paths

– the pattern of the users’ use of the service with regards to timing and frequency

– any other similar data and information that may be used in the event of attacks on our information technology systems

  • Publication Data:

– blog comments

– forum posts

 

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Carry out our obligations arising from any contracts entered into between you and us
  • Notify you about changes to our service
  • Send newsletters from time to time
  • Ensure that content from our site is presented in the most effective manner
  • To administer our business and support those who work with us
  • To comply with legal or regulatory requirements

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time by contacting Michelle Dowsett at michelle@discoverypasolutions.co.uk.
  2. We have a contractual obligation.
  3. We have a legitimate interest.

 

What we do with the information we have

We use the information that you have given us in order to:

  • Enable your use of any services that we may provide through our website or third-party websites
  • Supply you with our products and services
  • Send invoices and payment reminders to you
  • Deal with enquiries and complaints
  • Perform money laundering, financial and credit checks
  • Use tracing services to obtain onward contact details and collect any unpaid debts for any default by you
  • Comply with our legal and regulatory obligations

 We may share this information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

Legal purpose of the processing of personal data

Discovery PA Solutions Limited may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Discovery PA Solutions Limited may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

 

How we store your information

Your information is securely stored on Microsoft OneDrive, of which the servers are based in the UK.

We will only keep information about you during the term of our contract and following termination, 5 years.

In some instances, it is not possible for us to specify in advance the periods for which your personal information will be stored by us. In such cases, we will determine the period of retention based on the following criteria:

  • the period of retention of contact information (including email addresses and IP addresses)
  • the period of retention of billing details
  • the period of retention of information contained with communications between the user and Discovery PA Solutions Limited will be determined based on the term you are a client with us.

At the end of our retention period, we will securely destroy your information.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at michelle@discoverypasolutions.co.uk if you wish to make a request.

 

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

 

Last Updated: This Privacy Policy was last updated on 10 May 2021.