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Ring out the old, bring in the new…

A worldwide pandemic, two national lockdowns, furlough, redundancies, not seeing friends and loved ones: 2020 is a year that we won’t forget in a hurry, and sadly for all the wrong reasons.

Personal and professional plans have been put on hold or completely wiped out, and many businesses have suffered irretrievably. But for others, it’s been a time of opportunity, a time to capitalise on the situation and switch business model to quickly adapt to new parameters.

Home delivery took on a life of its own in 2020, with supermarkets struggling to meet demand and restaurants switching from serving seated customers to dropping meals to their doors.

Hermes, Yodel, CollectPlus, Amazon and other established delivery firms saw business go through the roof, but local traders who saw a chance to take their business to customers or operate a click-and-collect service also profited – as did those who kept evolving in response to frequently-changing government guidance.

Those who were fast to act have reaped the benefits. The COVID-19 pandemic has really tested businesses that don’t have built-in resilience and adaptability, so now is the perfect time to take stock and plan for the future.

Many tradesmen were rushed off their feet in a sudden home improvement boom caused by people focusing more on their surroundings while spending time indoors. But for some managing the workload proved a problem as their diaries became packed with appointments.

Adapting to working at home rather than in a supportive office environment caused issues for others, especially when admin staff were furloughed or made redundant and more senior employees had to fend for themselves.

The ever-changing business environment looks set to continue in 2021 with infection rates still rising in some areas and the vaccination programme only just starting to get underway.

Businesses will still need to adapt to changing demands and respond to government guidance which could signal an increase or decrease in activity almost overnight.

Often admin support isn’t needed five days a week but having someone to organise a diary and book appointments can free up time and ensure everything runs like clockwork. A virtual personal assistant is a cost-effective answer to the problem, especially in the current climate when rules can change at short notice and a business can switch from busy to static overnight.

With a virtual PA, you only pay for the hours you need and the services you require. If business stops, your PA stops – and if you’re run off your feet, you’ve got the support you need to get everything organised.

At Discovery PA Services we offer a range of services to suit every eventuality, from diary management and a second business brain to bounce ideas off to research, email organisation and even on-site support where possible.

At a time of uncertainty, you can be sure of a bespoke PA service that takes the strain when you’re busy and takes a rest when you’re not. Give me a call to find out more on 07791 262405.